Frequently asked questions

Do we need to change our phone number?

No. We route your existing number to SerVoice without disrupting your current setup. Your callers dial the same number as always.

Do our staff need to install anything?

No. Everything runs in the browser. We provide secure login access to your agency’s call and intake dashboard.

Will it interrupt our current phone system?

Not at all. SerVoice works alongside your existing setup. If you’re using RingCentral, Grasshopper, or another provider, we integrate without disruption.

Is this live or automated?

Calls are handled automatically, with responses tailored for home care. There are no scripts and no waiting. Think of it as a 24/7 call handling and triage assistant that knows when to escalate.

How can I contact you?

You can reach us by mivy@servoicex.com. We are always happy to answer your questions.

What happens after the call?

Each call is captured and summarized into clear, structured intake notes. Your team receives the details without needing to write notes afterward.